Medium
bC on Viessmann Vitodens 200-W B2HA-35

The boiler has lost contact with its room thermostat or heating controller for the main heating zone, so it may not be following your temperature settings properly, though it can often still run.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Communication error, remote control Vitotrol heating circuit 1 (without mixer)

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 200 W B2ha B2ka 5772909 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check that the room controller (Vitotrol) display is switched on and, if it is battery-powered, replace the batteries.Make sure the controller's cable or wireless connection is secure, then switch the boiler off at its isolator or fused spur for 30 seconds and back on.Wait about 10 minutes, then check whether the code has cleared. If it returns, call a Gas Safe registered engineer and do not open the boiler casing yourself.

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Related fault codes

All 83 fault codes on the Vitodens 200-W B2HA-35

Seeing a different code? Every code this model can display, in one place.

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