Medium
C1 on Viessmann Vitodens 200-W B2HB-19

Your boiler has lost its connection to a separate add-on control unit, so the extra heating controls it manages may not be working, though the boiler itself may still run.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Communication error, EA1 extension

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 200 W B2hb B2kb 5792013 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Turn off the boiler at its on/off switch and at the fused spur or isolator, wait 5 minutes, then switch it back on to reset the communication link.With the power off, check that the cable between the boiler and the EA1 extension box is firmly plugged in at both ends, and look for any obvious damage to the cable. Do not open the boiler casing or the EA1 box.If the C1 code returns after the reset, or the cable is damaged, stop and book a Viessmann-registered heating engineer.

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Related fault codes

All 89 fault codes on the Vitodens 200-W B2HB-19

Seeing a different code? Every code this model can display, in one place.

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