What the manual says
Manufacturer manualCommunication fault, OpenTherm extension
DIY fix possible
Turn off the boiler at its on/off switch and at the fused spur or isolator, then wait two minutes.Check that the wires on the room thermostat or external control unit are fully pushed into their terminals and look undamaged, without opening the boiler casing.Restore power, then press and hold the reset button on the boiler (or use the reset option on the display) and check whether the C4 code clears.
Avoid the next call-out bill
A cover plan would handle faults like C4: no call-out fees, no surprise bills.
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Related fault codes
All 83 fault codes on the Vitodens 200-W B2KA-26
Seeing a different code? Every code this model can display, in one place.