What the manual says
Manufacturer manualCommunication error, OpenTherm extension
DIY fix possible
Turn off the boiler at its isolator switch or fused spur, wait about 30 seconds, then turn it back on to reset the connection.Check that the room thermostat or controller has working batteries, and replace them if needed.Look at the wiring between the thermostat and the boiler for loose or damaged cables, but do not open the boiler casing.If the code returns after the reset, contact a Gas Safe registered engineer to check the OpenTherm connection and controller.
Avoid the next call-out bill
A cover plan would handle faults like C4: no call-out fees, no surprise bills.
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Related fault codes
All 89 fault codes on the Vitodens 200-W B2KB-30
Seeing a different code? Every code this model can display, in one place.