Medium
bC on Viessmann Vitodens 200-W WB2C 35kW Combi

The boiler has lost contact with the wireless room thermostat that controls the heating, so it may not be heating your home the way it normally does, but this is usually a simple communication fault and not a safety danger.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Communication error, remote control Vitotrol heating circuit 1 (without mixer)

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 200 W Wb2c Service 5692857 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Check the batteries in the room thermostat (Vitotrol remote control) and replace them if they are low or flat.Make sure the thermostat is within range of the boiler's receiver and that nothing metal or a new electrical device sits between them.Turn the boiler off at its on/off switch, wait about 30 seconds, then turn it back on and see if the code clears.If the fault remains, check the thermostat's connection cable at the thermostat and at the boiler's control terminals, but do not open the boiler casing. Contact a Viessmann-registered engineer if the code returns.

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Related fault codes

All 82 fault codes on the Vitodens 200-W WB2C 35kW Combi

Seeing a different code? Every code this model can display, in one place.

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