High Lockout
d2 on Viessmann Vitodens 200

Your boiler has switched itself off because it has reached an unsafe temperature and needs to cool down before it can be used again.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner fault: Temperature limiter has responded

What causes this fault?

This fault occurs when the water inside the boiler gets too hot, causing a safety sensor to trip and shut the system down to prevent damage. The most common reasons are a pump failure that stops water from moving around the system or a build-up of debris and limescale that blocks the internal pipework.

This fault is more common in autumn and winter when the heating is first turned on after a long summer break, as internal pumps can sometimes seize up from lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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