The 6 most common faults
01
F.416 High Engineer
The boiler has detected that a part which checks the exhaust fumes is not sitting in the right place, so it has stopped or may stop working until a qualified engineer checks it.
Full guide for F.41602
F.59 High Engineer
The boiler's exhaust fan isn't starting when it should, so it can't safely run the heating or hot water, and it needs a qualified engineer to check the wiring and fan.
Full guide for F.5903
F.457 High Engineer
Your boiler's fan has not started when it was asked to, so the boiler has stopped and is not providing heating or hot water until it is checked.
Full guide for F.45704
F.359 High Engineer
Your boiler is trying to start up but isn't igniting its gas flame, so it has shut itself down to stay safe and isn't providing heating or hot water until it's checked.
Full guide for F.35905
F.357 High Engineer
Your boiler has shut itself down because it isn't receiving the gas supply it needs to start safely, so it can't currently provide heating or hot water.
Full guide for F.35706
F.369 High Engineer
The boiler started trying to light but could not detect a flame, so it has stopped as a safety measure and will likely need a qualified engineer to check the flame sensing and gas supply before it can run again.
Full guide for F.369on the Viessmann Vitodens 222-F B2TH-19
Flue gas temperature sensorFlue sensor seal or gasketSensor retaining clipFan assemblyFan connection cableFan power supply cable
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Viessmann shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue
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