High Lockout
F2 on Viessmann Vitodens 222-W

Your boiler has shut down because it has detected it is getting too hot, which is usually caused by a lack of water or a circulation problem.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner in fault position. Temperature limiter has responded. Check the heating system water level, the pump and the lead for the temperature limiter.

What causes this fault?

This fault occurs when the boiler's internal sensors detect that the heat exchanger has reached a dangerously high temperature, triggering a safety shutdown to prevent damage. The most common reasons are a failed internal pump that isn't moving water away from the burner quickly enough, or a significant air lock trap in the primary circuit. It can also be caused by a build-up of sludge blocking the flow of water through the narrow passages of the boiler.

This fault is more common in autumn when heating systems are first turned on after summer, as pumps can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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