High Lockout
28 on Viessmann Vitodens 333

Your boiler has lost communication with a sensor that monitors the temperature of the water flowing into your heating system, usually because of a loose or damaged wire.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Controls without flow temperature sensor (low loss header) - System flow temperature sensor lead break

What causes this fault?

This fault occurs when the boiler's control board can no longer detect a signal from the temperature sensor located on the main pipework. The most common reason is a physical break in the internal wiring or a sensor that has failed due to age, preventing the boiler from knowing how hot the water is as it leaves the unit. Because the system cannot safely monitor the heat, it shuts down to prevent damage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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