High Lockout
C5 on Viessmann Vitodens 333

Your boiler is having trouble communicating with its internal pump, which means water cannot circulate properly to heat your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Communication error - variable speed internal pump. Control mode, max. pump speed

What causes this fault?

This fault occurs when the boiler's main brain loses its connection with the internal pump that pushes hot water around your radiators. The most common reason is a mechanical failure within the pump itself, though it can also be caused by loose or damaged wiring that prevents the control board from sending signals to the pump.

This fault often appears at the start of autumn when the heating is turned on after a long summer break, as pumps can seize if they haven't moved for several months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful