The 6 most common faults
Your boiler has stopped working because the water pressure inside the heating system has dropped too low.
Locate the filling loop (a flexible metal hose) underneath your boiler or near your airing cupboard.Open the valves on the filling loop slowly to let water into the system.Watch the pressure gauge on the front of the boiler until the needle reaches the green zone (usually between 1 and 1.5 bar).Close both valves tightly to stop the flow of water.
Your boiler has failed to light the flame needed to produce heat or hot water, and it has locked itself out for safety.
Full guide for A01Your boiler has detected that it is running too hot and has safely shut itself down to prevent damage.
Full guide for A02Your boiler is struggling to detect that the internal fan, which clears exhaust gases, is spinning correctly.
Full guide for A03Your boiler is struggling to detect the temperature of your hot water, so it has stopped providing it to prevent the system from overheating.
Full guide for A06Your boiler is not reading its internal water temperature correctly, causing it to shut down to prevent overheating.
Full guide for A07on the Vokera Compact A
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Vokera shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue
Avoid the next call-out bill
Monthly cover means no unexpected bills when your boiler breaks down.
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