The 6 most common faults
Your boiler has stopped working because the water pressure inside the heating system has dropped too low.
Locate the filling loop, which is a flexible silver hose connected to two valves under your boiler.Open both taps on the filling loop slowly to let water into the system until the pressure gauge reads between 1 and 1.5 bar.Close both taps tightly and check the boiler display to see if the error code has cleared.
Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.
Locate the external filling loop, which is usually a small metal braided hose underneath the boiler.Slowly open the valves on the filling loop to let mains water into the system.Monitor the boiler's pressure gauge until the needle reaches the green zone, typically between 1.0 and 1.5 bar.Firmly close both valves and ensure the hose is disconnected if required by your specific setup.
Your boiler has attempted to start but failed to ignite the burner, meaning it cannot produce heat or hot water.
Full guide for 10Your boiler has failed to ignite the gas burner and is currently trying to restart itself to get your heating or hot water working again.
Full guide for 12Your boiler is having trouble communicating with its internal parts due to a poor electrical connection, which means the system cannot safely operate.
Full guide for 13Your boiler's control panel has lost its connection to internal parts, meaning it cannot communicate correctly to start heating or hot water.
Full guide for 14on the Vokera Linea One
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Vokera shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue