The 6 most common faults
Your boiler has stopped working because the water pressure inside your heating system has dropped too low.
Locate the filling loop (a flexible metal hose) underneath your boiler.Open the valves on the hose to let mains water into the system until the pressure gauge reads between 1 and 1.5 bar.Close the valves tightly and press the reset button on your boiler.
Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.
Locate the external filling loop, which is a silver braided hose connected between two valves underneath your boiler.Slowly open both valves on the filling loop to allow cold mains water to enter the system.Watch the pressure gauge on the front of the boiler until the needle reaches the green zone, ideally around 1.0 to 1.5 bar, then securely close both valves.
Your boiler has detected that it has become too hot and has automatically shut down to prevent damage or overheating.
Full guide for Alarm high limit thermostatYour boiler has detected that one of its internal temperature sensors is providing unreliable information, so it has shut down to prevent overheating.
Full guide for Fault sensorsYour boiler has stopped working because it cannot safely ignite or prove a flame, meaning you currently have no heating or hot water.
Full guide for Red led fixedYour boiler is experiencing a minor, fleeting glitch that has caused it to pause operation briefly.
Locate the reset button on the front control panelPress and hold the reset button for 5 secondsWait up to 5 minutes to see if the burner ignites and the fault clears
on the Vokera Maxim
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Vokera shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue