High Lockout
E07 on Vokera Condexa Pro

Your boiler has shut itself down as a safety precaution because it has detected an internal fault or has overheated.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The safety devices have been activated (lockout)

What causes this fault?

This fault occurs when the boiler's internal temperature exceeds safe limits, triggering a safety shutdown to prevent damage. The most common reasons are a lack of water circulation caused by a failing pump, or a faulty sensor that is incorrectly reporting the temperature to the main control board.

This issue often appears when the heating is first turned on after summer, as the pump can seize up after long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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