High Lockout
14 on Vokera Easi-Heat 25

Your boiler has detected an internal communication problem between its electronic components and is unable to fire up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

check the wiring harness

What causes this fault?

This fault occurs when the boiler's internal computer chips lose the ability to talk to each other through the electrical circuitry. It is usually caused by a loose connection in the internal wiring or a mechanical failure within the main control board that prevents signals from being sent correctly. Because the boiler cannot verify that all systems are safe, it shuts down as a protective measure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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