High Lockout
23 on Vokera Easi-Heat 25

Your boiler has detected an internal communication problem between its electronic components or a possible electrical connection fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

check the wiring harness

What causes this fault?

This fault occurs when the boiler's main control centre loses the ability to talk to the internal components that regulate heat and safety. It is typically caused by a loose electrical connection, a damaged wiring loom, or a failure within the printed circuit board itself. Think of it like a loose cable on a computer that prevents the hardware from receiving instructions properly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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