High Lockout
2x on Vokera Easi-Heat 25

Your boiler has detected an internal electrical connection issue that is preventing it from running safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check wirings

What causes this fault?

This fault occurs when the boiler's central brain loses communication with its internal sensors or components due to a break in the electrical path. It is most commonly caused by loose plugs, damaged wiring, or moisture causing a short circuit on the control board. Without a solid electrical connection, the boiler cannot verify that it is safe to fire up, so it shuts down as a precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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