High Lockout
38 on Vokera Easi-Heat 25

Your boiler’s internal computer has lost its programmed settings and no longer knows how to operate correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

wrong parameter from the factory

What causes this fault?

This fault occurs when the boiler's main control board experiences a memory failure or data corruption, causing it to lose its factory-set identity. It essentially means the computer chip no longer understands which model of boiler it is supposed to be controlling. The most common reason is an internal electronic component failure on the PCB, often triggered by an electrical surge or simple age-related wear.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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