High Lockout
62 on Vokera Easi-Heat 25

Your boiler has detected an internal electrical communication error or a wiring issue, which is preventing it from running safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Wiring fault

What causes this fault?

This fault occurs when the boiler's internal components stop talking to each other correctly, effectively causing a breakdown in communication between the electronic 'brain' and the sensors. The most common reason is a loose connection in the internal wiring or a specific electronic failure on the main circuit board that prevents it from sending commands.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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