High Lockout
35 on Vokera Easi-Heat 29

Your boiler has stopped working because the internal fan, which safely clears exhaust gases, isn't spinning or communicating correctly with the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

fan error

What causes this fault?

This fault occurs when the boiler's control system detects that the fan is either not spinning fast enough or has stopped altogether. The most common reason is a mechanical failure of the fan motor or a buildup of dust and debris that prevents it from rotating freely. In some cases, the main circuit board may be failing to send power or signals to the fan, causing the boiler to shut down for safety.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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