High Lockout
E 12 on Vokera Hydra

Your boiler has detected that the water temperature in your underfloor heating circuit is outside of the expected safe range, causing the system to stop working.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Under-floor system temperature fault

What causes this fault?

This fault occurs when the water temperature entering your underfloor heating loops exceeds a safe threshold, triggered by a safety thermostat. The most common reasons are a failure in the external mixing valve that regulates heat or a pump failure that prevents hot water from moving through the system quickly enough. It is designed to prevent excessive heat from warping floorboards or damaging sensitive pipework.

This fault is more common in autumn and winter when the underfloor heating is first switched on after a long period of inactivity, which can lead to seized pumps or stuck valves.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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