High Lockout
AL40 on Vokera Mynute 28E / 35E

Your boiler has stopped working because the water pressure in the central heating system is too low.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check the system’s pressure and refill if necessary. Reset the boiler, if the fault reoccurs then you need to contact a heating engineer.

What causes this fault?

This fault occurs when the water levels inside your heating system drop below a safe operating limit, preventing the boiler from firing up to avoid damage. The most common reasons are a small leak somewhere in your radiator circuit or the need to bleed air from your radiators, which reduces the overall pressure. In some cases, a component inside the boiler like the expansion vessel may have failed, losing its ability to maintain steady pressure.

This fault is frequently seen in autumn when homeowners turn their heating back on for the first time after summer, revealing pressure drops that occurred while the system was idle.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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