High Lockout
AL20 on Vokera Mynute Vhe

Your boiler has shut down because its internal safety sensor has detected that the water temperature has risen too high.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Limit thermostat fault

What causes this fault?

This fault occurs when the water inside the heat exchanger reaches a dangerously high temperature, triggering a safety switch to prevent damage. The most common reasons are a pump failure that stops water from moving or a blockage in the system that prevents heat from escaping the boiler. It can also be caused by a faulty sensor sending an incorrect 'overheat' signal to the main control board.

This issue is more frequent when the heating is first turned on after summer, as pump components often seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful