High Lockout
E09 on Vokera Mynute Vhe

Your boiler has detected that either a temperature sensor in the exhaust pipe is faulty or the main heating component is becoming blocked and dirty.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue thermistor fault or heat exchanger needs cleaning

What causes this fault?

This fault occurs when the internal safety sensors detect that the exhaust gases are becoming too hot, which is often a sign that heat isn't being transferred efficiently to your water. The most common reason is a buildup of debris and carbon deposits inside the main heat exchanger, which restricts airflow and causes the unit to overheat. In some cases, the sensor itself may have simply failed or developed a loose connection, sending an incorrect reading to the control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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