Vokera Pinnacle System Fault codes & diagnostics

54 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 2025-present
GC Numbers 47-364-2547-364-2647-364-27
Download the Vokera Pinnacle System manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 49 High 2 Low

All 54 documented codes

Tap any card for details

flashing pressure value

Your boiler has detected that there is too much water inside the system, which puts extra stress on the internal components.

Emergency DIY-safe £100-250

What to check first

  1. Locate the filling loop (braided hose) and ensure both valves are tightly closed.
  2. Find a radiator and use a bleed key to release a small amount of water into a bowl until the pressure reading drops to 1.5 bar.
  3. Restart the boiler to see if the flashing warning has cleared.

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure relief valve

Related codes

CFG

Your boiler has failed to complete its necessary initial setup and self-calibration process, preventing it from running safely.

High Engineer only £120-280

Parts commonly replaced

  • Main PCB
  • Gas Valve

Related codes

COM

The main computer boards inside your boiler are having trouble talking to each other, causing the system to shut down.

High Engineer only £180-450

Parts commonly replaced

  • Main PCB
  • Display PCB
  • Wiring Loom

Related codes

E010

Your boiler has tried to light several times and failed, so it has locked itself out to prevent further wasted attempts.

High DIY-safe £100-£250

What to check first

  1. Check that your gas supply is turned on and other gas appliances are working
  2. Press the Reset button on the front control panel
  3. Wait for the boiler to attempt to reignite; if it fails again, do not continue resetting and call a professional

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensing lead
  • Spark generator

Related codes

E011

Your boiler detects a flame when there shouldn't be one, which is a safety conflict that prevents the system from starting.

High Engineer only £120-£350

Parts commonly replaced

  • Ionisation electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E012

Your boiler has failed to stay lit too many times and has locked itself out for safety.

High DIY-safe £120-350

What to check first

  1. Check that your gas prepayment meter has credit
  2. Check that other gas appliances like your hob are working
  3. Perform a 'Reset' by turning the selector dial to the reset position for 5 seconds and then back to 'ON'

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Ignition lead

Related codes

E013

Your boiler's internal computer parts are having trouble communicating with each other, meaning the system cannot send or receive the signals needed to stay running.

High Engineer only £180-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Display Interface Board
  • Internal Wiring Loom

Related codes

E014

Your boiler is not detecting a flame when it tries to start, meaning your heating and hot water will not work.

High Engineer only £120-350

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

E015

Your boiler has detected an internal electrical conflict between the power supply and the flame detection system, preventing it from firing up safely.

High Engineer only £150-£350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Ignition Electrode
  • Wiring Harness

Related codes

E020

Your boiler has sensed that it is getting dangerously hot and has shut itself down to prevent damage to the internal components.

High DIY-safe £120-250

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar on the pressure gauge
  3. Attempt to reset the boiler by turning the mode selector dial to the 'R' position for a few seconds

Parts commonly replaced

  • Limit Thermostat (High Limit Stat)
  • Circulation Pump
  • Main Heat Exchanger (Cleaning or Replacement)

Related codes

Showing 11–20 of 54
E021

Your boiler has detected an internal electronic or mechanical failure with the component that controls the gas supply, meaning it cannot ignite safely for heating or hot water.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

E030

Your boiler has stopped working because the fan that helps remove waste gases is not spinning correctly or communicating with the system.

High Engineer only £220-£450

Parts commonly replaced

  • Fan Assembly
  • PCB
  • Wiring Harness

Related codes

E031

Your boiler has stopped working because the fan that removes waste gases cannot spin, likely due to a physical obstruction or a mechanical fault.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Venturi tube
  • Flue seals

Related codes

E032

The fan that pushes harmful gases out of your boiler has stopped spinning or is stuck, preventing the boiler from starting for safety reasons.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Main PCB
  • Wiring harness

Related codes

E033

Your boiler's fan has failed or is spinning at the wrong speed, preventing the unit from clearing exhaust fumes and starting safely.

High Engineer only £220-£380

Parts commonly replaced

  • Extraction Fan
  • Main PCB
  • Wiring Harness

Related codes

E034

Your boiler has detected a blockage or a problem with the air flow in the flue pipe before it even starts the ignition process.

High Engineer only £100-280

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue terminal/chimney mesh

Related codes

E035

Your boiler has detected that waste gases are not leaving the system correctly, causing it to shut down for safety.

High Engineer only £120-350

Parts commonly replaced

  • Flue assembly
  • Fan
  • Air pressure switch
  • Flue gaskets

Related codes

E036

Your boiler has detected a blockage in the flue pipe that prevents exhaust gases from escaping safely, causing the system to shut down for your protection.

Emergency Engineer only £120-350

Parts commonly replaced

  • Flue assembly
  • Fan motor
  • Pressure switch

Related codes

E037

Your boiler has failed a safety check because the flame was not burning correctly at low power, causing the system to shut down for protection.

High Engineer only £120-£350

Parts commonly replaced

  • Gas Valve
  • Detection Electrode
  • Printed Circuit Board (PCB)

Related codes

E038

Your boiler has detected that the gas is not burning correctly when running at full strength, so it has shut down for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Gas Valve
  • Fan
  • Flue Gaskets
  • Burner

Related codes

Showing 21–30 of 54
E039

Your boiler has detected an unusual flame or electrical signal that suggests the burner is not firing correctly or safely.

High Engineer only £120-£350

Parts commonly replaced

  • Ionisation electrode
  • Flame sensing lead
  • Printed Circuit Board (PCB)

Related codes

E040

Your boiler has detected that there is not enough water in the system to operate safely and has shut down as a result.

High DIY-safe £0-160

What to check first

  1. Locate the external filling loop, which is usually a silver flexible hose with two small valves.
  2. Open both valves slowly until you hear water entering the system.
  3. Watch the pressure gauge on the boiler until it reaches between 1 and 1.5 bar, then close both valves tightly.

Parts commonly replaced

  • Filling loop valves
  • Expansion vessel
  • Pressure sensor

Related codes

E041

Your boiler has detected that the water pressure is dropping too low, which is stopping it from working correctly.

High DIY-safe £0-120

What to check first

  1. Locate the external filling loop (usually a silver braided hose under the boiler)
  2. Open the one or two taps slowly to allow water into the system
  3. Watch the pressure gauge and close the taps once it reaches between 1.0 and 1.5 bar

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

E042

Your boiler has stopped working because it cannot accurately detect if there is enough water inside the system to operate safely.

High Engineer only £120-220

Parts commonly replaced

  • Water pressure transducer
  • Wiring harness
  • Low water cut-off sensor

Related codes

E050

Your boiler has detected a blockage or a fault in the flue pipe that is preventing exhaust fumes from escaping safely.

High Engineer only £150-£450

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue venting components

Related codes

E051

Your boiler has detected a blockage or restriction in the flue pipe that is preventing exhaust fumes from escaping safely at high power.

Emergency Engineer only £180-450

Parts commonly replaced

  • Flue assembly
  • Fan
  • Venturi tube
  • Air pressure switch

Related codes

E052

Your boiler's main internal computer has detected an electrical fault and has shut down as a safety precaution.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

E055

Your boiler's main control board is unable to talk to the fan, which is preventing the system from starting up safely.

High Engineer only £180-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Fan Assembly
  • Wiring Harness

Related codes

E056

The boiler's control system has lost communication with its internal computer, meaning it can no longer process instructions to heat your home.

High Engineer only £280-550

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness
  • Display Interface

Related codes

E060

Your boiler’s internal computer chip has lost its settings or is having trouble communicating with the control board.

High Engineer only £120-350

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Jumper/Configuration Key

Related codes

Showing 31–40 of 54
E065

Your boiler's internal computer has detected a communication failure with the ignition control system, preventing it from firing up.

High Engineer only £180-350

Parts commonly replaced

  • IMOD Communication Module
  • Main Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

E070

Your boiler's central heating sensor has detected a fault, meaning the system cannot accurately monitor the temperature of the water used to heat your radiators.

High Engineer only £100-180

Parts commonly replaced

  • Central Heating NTC Temperature Probe
  • Wiring Harness
  • Main Circuit Board (PCB)

Related codes

E071

Your boiler has sensed that the water inside the central heating system has become dangerously hot and has shut down as a safety precaution.

High DIY-safe £100-£350

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate
  2. Ensure there is enough water pressure in the system by checking the pressure gauge
  3. Switch the boiler off and back on again after 15 minutes to see if the fault clears

Parts commonly replaced

  • Circulation Pump
  • NTC Temperature Sensor
  • Main Heat Exchanger (Descaling)

Related codes

E072

Your boiler has detected that the water coming back from your radiators is at an unusual temperature compared to the water going out, often meaning something is blocking the flow.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves (TRVs) are fully open
  2. Ensure the boiler pressure gauge is between 1.0 and 1.5 bar
  3. Check that the external pump or any zone valves are operating correctly

Parts commonly replaced

  • Circulation pump
  • Return temperature NTC sensor
  • Main heat exchanger (flushing)

Related codes

E075

Your boiler is struggling to control the flow of water because an internal valve is not reaching the position it needs to be in.

High Engineer only £180-350

Parts commonly replaced

  • Three-way diverter valve
  • Diverter valve motor
  • Actuator head

Related codes

E077

Your boiler has lost connection with the device that tells it how to heat your low-temperature heating circuit, meaning it cannot communicate correctly to start the heating.

High Engineer only £120-280

Parts commonly replaced

  • Low temperature limit thermostat
  • Wiring harness
  • Main PCB

Related codes

E080

Your boiler has stopped working because it cannot correctly measure the temperature of the water returning from your radiators.

High Engineer only £100-£180

Parts commonly replaced

  • Return NTC thermistor (temperature sensor)
  • Wiring harness
  • Main PCB

Related codes

E081

Your boiler has shut down because the water returning from your radiators is too hot, suggesting a block or a circulation problem.

High DIY-safe £100-350

What to check first

  1. Check that all radiator valves (TRVs) are fully open
  2. Ensure the boiler pressure gauge is between 1.0 and 1.5 bar
  3. Switch the boiler off and on again to see if the error clears

Parts commonly replaced

  • Circulation pump
  • Return thermistor (NTC sensor)
  • Main heat exchanger (de-scaling)

Related codes

E082

The water is heating up too quickly or there is a large temperature difference within the boiler, suggesting that water is not flowing through the system as fast as it should.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves are fully open.
  2. Ensure the system pressure is between 1.0 and 1.5 bar on the pressure gauge.
  3. Bypass any external controls to see if the boiler fires, then check for trapped air by bleeding radiators.

Parts commonly replaced

  • Circulating pump
  • Main heat exchanger (flushing/cleaning)
  • Thermistor (NTC sensor)

Related codes

E088

Your boiler has detected an internal electronics communication error, which means it cannot safely process the commands to heat your home.

High Engineer only £280-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Wiring Harness

Related codes

Showing 41–50 of 54
E090

Your boiler has detected an issue with the sensor that monitors exhaust gases, and it has shut down for safety to prevent overheating or poor combustion.

High Engineer only £120-240

Parts commonly replaced

  • Exhaust NTC Probe
  • Wiring harness
  • Main Printed Circuit Board (PCB)

Related codes

E092

Your boiler has failed to complete its automatic self-tuning process and has shut down as a safety precaution.

High Engineer only £120-350

Parts commonly replaced

  • Gas Valve
  • Ignition Electrode
  • PCB (Printed Circuit Board)
  • Flue Gaskets

Related codes

E093

Your boiler has unsuccessfully tried to adjust its internal settings too many times and has locked itself out for safety.

High Engineer only £120-350

Parts commonly replaced

  • Gas valve
  • Flame sensing electrode
  • Ignition PCB

Related codes

E094

The boiler's internal sensor has detected that the gas and air mixture is incorrect, preventing the burner from operating safely.

High Engineer only £140-£350

Parts commonly replaced

  • Lambda sensor
  • Gas valve
  • Burner electrodes

Related codes

E095

Your boiler has failed its internal self-tuning process and has shut down as a safety precaution.

High Engineer only £120-350

Parts commonly replaced

  • Gas valve
  • Detection electrode
  • Main PCB

Related codes

E096

Your boiler has shut down because the internal combustion sensor has detected that the gas and air mixture is outside of safe operating limits.

High Engineer only £150-450

Parts commonly replaced

  • Lambda sensor
  • Gas valve
  • PCB

Related codes

E097

Your boiler has failed an internal safety check during startup and has locked itself out to prevent a malfunction.

High Engineer only £180-450

Parts commonly replaced

  • Main PCB
  • Gas Valve
  • Ignition Electrodes

Related codes

E098

Your boiler has suffered an internal electronic communication failure that has prevented it from starting up correctly.

High Engineer only £180-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Ribbon Cable

Related codes

E099

Your boiler has been manually reset too many times in a short period and has now locked itself out for safety.

High DIY-safe £0-120

What to check first

  1. Turn the power to the boiler off at the fused spur switch (the wall switch).
  2. Wait for at least 30 seconds.
  3. Turn the power back on to clear the lockout memory.

Parts commonly replaced

  • No parts required for E099 itself
  • Ignition Electrode
  • Gas Valve

Related codes

FIL

Your boiler has detected that the water pressure in the central heating system is too low to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the external filling loop, which is usually a flexible silver hose with two small valves.
  2. Open both valves slowly until you hear water entering the system.
  3. Watch the pressure gauge on the boiler until it reaches between 1.0 and 1.5 bar, then close both valves tightly.

Parts commonly replaced

  • External filling loop
  • Expansion vessel
  • Auto air vent

Related codes

Showing 51–54 of 54
FWER

Your boiler's internal computer chips are failing to communicate because their software versions do not match, preventing the system from operating.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Display Interface PCB

Related codes

LLL

Your boiler's internal computer has encountered a software error that has caused it to stop working for safety.

High DIY-safe £180-350

What to check first

  1. Locate the power switch or fused spur for the boiler.
  2. Turn the power off and wait for 30 seconds.
  3. Turn the power back on to see if the control board reboots and clears the error.

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Display Interface Board

Related codes

OBCD

Your boiler's internal timer or control clock has stopped working correctly, which may prevent your heating from turning on according to your schedule.

Low Engineer only £140-£260

Parts commonly replaced

  • Internal Clock/Timer Module
  • Main Printed Circuit Board (PCB)

Related codes

SFS

Your boiler is working fine but has reached its set service interval and needs a routine checkup by a professional.

Low Engineer only £80-120

Parts commonly replaced

  • None - standard service required
  • Service seal kit

Related codes

2 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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