Your boiler's computer control board has developed a serious electronic fault and can no longer manage the system safely.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: PCB fault
What causes this fault?
This fault occurs when the boiler's internal computer experiences a critical electronic failure or loses communication with its sensors. The most common reason is age-related wear on the circuit board's components, though it can also be triggered by a sudden electrical surge or moisture getting onto the control panel.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like E09 — no call-out fees, no surprises.
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Vokera Pinnacle is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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