High Lockout
04 on Vokera Syntesi 25

Your boiler has detected that the water pressure is too low to operate safely, which is usually caused by a leak or air trapped in the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Insufficient water pressure, Air in boiler. Pressure in the boiler is low.

What causes this fault?

This fault occurs when the internal sensors detect that the water level inside your central heating system has dropped below a safe threshold. The most common reason is a slow leak from a pipe or radiator, though sometimes the pressure drops simply because air has escaped through the system's vent.

This issue is frequently seen in autumn when the heating is turned on for the first time after summer, as stagnant air bubbles move through the system or old seals begin to weep.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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