High
2x on Vokera Syntesi 25

Your boiler has detected an internal electrical connection issue that is preventing it from running safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Check wirings

From this model's manual
Verified against the Vokera Linea He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's central brain loses communication with its internal sensors or components due to a break in the electrical path. It is most commonly caused by loose plugs, damaged wiring, or moisture causing a short circuit on the control board. Without a solid electrical connection, the boiler cannot verify that it is safe to fire up, so it shuts down as a precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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