Medium
72 on Vokera Syntesi 25

Your boiler is having trouble reading the temperature of the water returning to it, which prevents it from heating your home correctly.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

return NTC error (2nd CH)

From this model's manual
Verified against the Vokera Linea He installation & service manual, page 33.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect an inconsistent temperature reading or a slow rate of water flow through the system. This is often caused by a buildup of debris or lime scale within the heat exchanger, or a sensor that is starting to fail and providing inaccurate data. Much like a safety check, the boiler pauses briefly to ensure it doesn't overheat before attempting to fire up again.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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