High
94 on Vokera Syntesi 25

Your boiler is having trouble communicating with a sensor that monitors its internal water drainage system, which is preventing it from running safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

condense sensor error

From this model's manual
Verified against the Vokera Linea He installation & service manual, page 33.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer experiences a brief moment of confusion or data interference while talking to its own sensors. It is essentially a software 'hiccup' where the main control board loses its place for a split second and needs to recalibrate. In most cases, it is a one-off event caused by a minor electrical fluctuation or a temporary communication delay within the system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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