High Lockout
AL20 on Vokera Unica 24HE

Your boiler has sensed that it is starting to overheat and has shut itself down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Limit thermostat fault

What causes this fault?

This fault occurs when the temperature inside the boiler exceeds a safe limit, causing a safety sensor to trip and shut the system down. The most common reasons are a pump failure that prevents hot water from moving away from the burner, or a build-up of sludge and limescale that restricts flow through the heat exchanger.

This fault is frequently seen when the heating is first turned back on in autumn, as pump components can seize up after being idle during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful