High Lockout
E13 on Warmhaus Enerwa / Priwa

Your boiler has shut down because the internal exhaust gases have reached a dangerously high temperature, triggered by a safety sensor.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Exhaust gas temperature sensor error – excessive temperature alarm.

What causes this fault?

This fault occurs when the gases leaving your boiler's exhaust system become too hot, which can damage internal components. The most common reasons are a significant buildup of debris or limescale inside the heat exchanger or a blockage in the flue pipe that prevents heat from escaping properly. In some cases, the sensor itself may have failed and is sending an incorrect temperature reading to the boiler's computer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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