High Lockout
rE72 on Warmhaus Enerwa / Priwa

Your boiler is failing to light the flame, which means you will not have any heating or hot water until it is reset or repaired.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Delta T error – boiler failing to ignite. Could be due to a gas line valve being closed or a flue error.

What causes this fault?

This fault occurs when the boiler tries to start but cannot successfully light a stable flame. The most common reason is a disruption in the gas supply, such as a closed internal valve or an issue with the ignition components failing to create a spark.

This fault can sometimes occur during very windy weather, as high gusts can occasionally interfere with the air pressure required for the boiler to ignite safely.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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