High Lockout
rE99 on Warmhaus Enerwa / Priwa

Your boiler has encountered a general electronic system error and needs to be restarted to clear its memory.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

An error has been detected in the Combi, try resetting the boiler.

What causes this fault?

This fault occurs when the boiler's internal computer experiences a communication glitch or a software conflict between the control board and the display. It is essentially a 'electronic crash' that prevents the system from processing safety checks, causing the boiler to shut down for protection. In many cases, it is a temporary error caused by a power surge, but persistent codes often indicate the main circuit board is failing to retain its programming.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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