High Lockout
E9 on Worcester Bosch Greenstar 25Si

Your boiler has switched itself off because it is getting too hot inside, usually to prevent internal damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat tripped

What causes this fault?

This fault occurs when the internal temperature of the boiler rises above a safe limit, causing a safety sensor to cut the power. The most common reason is a blockage or a failing pump that prevents water from flowing through the system quickly enough to carry heat away from the burner. In some cases, it can also be triggered by a build-up of air or debris within the heat exchanger.

This issue often surfaces during the first cold spell of autumn when the heating is turned on after being dormant all summer, which can cause internal pump components to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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