Technical description
Control box or heat control module (HCM) is defective
What causes this fault?
This fault occurs when the boiler's internal computer chips suffer a critical communication failure or hardware burnout. The most common reason is age-related degradation of the electrical components, though it can also be triggered by a sudden power surge or moisture getting into the control box casing.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register →