High Lockout
D4341 on Worcester Bosch CDi Classic

Your boiler is overheating because water is not moving through the system quickly enough to carry the heat away.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Primary flow temperature rising too fast

What causes this fault?

This fault occurs when the water inside the boiler heats up much faster than the system can pump it away. It is usually caused by a failing pump that isn't pushing water effectively or a internal blockage, such as sludge or limescale, that is restricting the flow. When the sensors detect this rapid heat spike, the boiler shuts down to prevent internal damage or melting.

This issue often surfaces during the first cold snap of autumn when a pump that has been idle all summer has seized or 'stuck' and cannot restart.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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