Technical description
Control box or the heat control module (HCM) is defective – HCM or control box connections need to be checked
What causes this fault?
This fault occurs when the boiler's main control board loses communication with the small memory chip that stores its specific operating settings. The most common reason is a physical connection failure or a component failure on the circuit board, which prevents the boiler from knowing how to safely manage the burner.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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