High Lockout
D4271 on Worcester Bosch Greenstar Si Combi / i System

Your boiler is overheating because water is not moving through the system quickly enough to carry heat away.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature difference between flow and safety sensor exceeds limit

What causes this fault?

This fault occurs when the water inside the boiler heats up too quickly because it isn't circulating through your radiators or pipes as it should. The most common reasons are a failed internal pump that has stopped spinning, or a blockage caused by a buildup of sludge and debris within the main heat exchanger.

This fault often appears when heating is first turned on in autumn, as pumps can seize up after being inactive over the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful