High Lockout
FD231 on Worcester Bosch GB162

Your boiler has shut down because it lost power while it was already trying to deal with an internal safety error.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The mains voltage was interrupted during an interlocking fault

What causes this fault?

This fault occurs when your boiler loses its electrical connection at the exact moment it was trying to handle a separate internal safety issue. It effectively means the boiler's computer has become confused and entered a protective shutdown because it couldn't finish its safety check. The root cause is usually a loose connection in the wiring or a failing electronic control board that can no longer process power signals correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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