What the manual says
Manufacturer manualPermanent mains supply to boiler. Boiler mains switch on. Fuse F1. Transformer (both coils below 100Ω). Otherwise replace control board (if boiler does not operate correctly).
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like No light: no call-out fees, no surprise bills.
Affiliate links. We may earn a commission at no extra cost to you.
All 5 fault codes on the Greenstar 12 Ri
Seeing a different code? Every code this model can display, in one place.
Related guides you might find useful
Boiler won't turn on: 9-step checklist
Work through these before the call-out.
Read →Radiator not heating up
One cold radiator is usually a stuck valve pin or trapped air.
Read →Hot water works but heating does not
On a combi it is usually the diverter valve. On a system boiler, the motorised valve.
Read →