Worcester Bosch Greenstar 12i System Fault codes & diagnostics

95 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural GasLPG 12 kW 2003-present
GC Numbers 41-311-6241-406-2141-406-2241-406-2341-406-2441-406-2541-406-2641-406-2741-406-2841-406-2941-406-3041-406-3141-406-3241-406-58
Download the Worcester Bosch Greenstar 12i System manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
11 Emergency 75 High 7 Medium 2 Low

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-311-62 Greenstar R 28 HE System 2003–2006
41-406-21 Greenstar 9i System ErP 2015–present
41-406-22 Greenstar 9i System ErP LPG 2015–present
41-406-23 Greenstar 12i System ErP 2015–present
41-406-24 Greenstar 12i System ErP LPG 2015–present
41-406-25 Greenstar 15i System ErP 2015–present
41-406-26 Greenstar 15i System ErP LPG 2015–present
41-406-27 Greenstar 18i System ErP 2015–present
41-406-28 Greenstar 18i System ErP LPG 2015–present
41-406-29 Greenstar 21i System ErP 2015–present
41-406-30 Greenstar 21i System ErP LPG 2015–present
41-406-31 Greenstar 24i System ErP 2015–present
41-406-32 Greenstar 24i System ErP LPG 2015–present
41-406-58 Greenstar 27i System Compact ErP 2015–present

All 95 documented codes

Tap any card for details

Fast flashing reset button

Your boiler has encountered a general error and needs to be restarted to see if the system can clear the fault itself.

High DIY-safe £100-350

What to check first

  1. Locate the reset button on the front control panel.
  2. Press and hold the reset button for exactly five seconds.
  3. Wait for the light to stop flashing and see if the boiler ignites.

Parts commonly replaced

  • Ignition Electrode
  • Printed Circuit Board (PCB)
  • Fan

Related codes

Slow flash (normally off)

Your boiler has failed to start up or stay lit and has safely switched itself off to prevent any issues.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

8C

Your boiler has detected that it is getting too hot too often and has locked itself down as a safety precaution to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Primary heat exchanger
  • NTC temperature sensor
  • Central heating pump
  • Diverter valve

Related codes

9A

Your boiler's computer module does not match the specific model of your unit, preventing the system from starting up or operating correctly.

High Engineer only £150-250

Parts commonly replaced

  • Heat Control Module (HCM)
  • Main Control Board

Related codes

9A 362

Your boiler's computer is reporting that an incompatible or incorrect internal control part has been installed, preventing it from functioning correctly.

High Engineer only £150-300

Parts commonly replaced

  • Heat Control Module (HCM)
  • Printed Circuit Board (PCB)
9U

Your boiler's main control unit has encountered a communication error and is unable to operate safely.

High Engineer only £250-450

Parts commonly replaced

  • Heatronic Control Module (HCM)
  • Wiring harness

Related codes

9U (233)

Your boiler's computer system is failing to communicate correctly, which has caused the unit to shut down for safety.

High Engineer only £250-450

Parts commonly replaced

  • HCM (Heating Control Module)
  • Main Control Board

Related codes

9U 233

Your boiler's internal computer is failing to communicate with its memory chip, meaning it cannot start because it has forgotten its specific configuration settings.

High Engineer only £150-300

Parts commonly replaced

  • Code Plug
  • Heat Control Module (HCM)

Related codes

261 EA

Your boiler is failing to light the flame properly and has safely locked itself out to prevent a gas build-up.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Condensate trap

Related codes

264 C1

Your boiler has detected that the internal fan is not moving air correctly, so it has safely shut down to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Main circuit board

Related codes

Showing 11–20 of 95
266 CE

Your boiler is struggling to detect water moving through the system, which prevents it from heating your home safely.

High Engineer only £180-350

Parts commonly replaced

  • Central heating pump
  • Flow sensor
  • PCB
267 F0

Your boiler's internal computer has crashed and needs to be restarted to resume normal operation.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

269 EA

Your boiler is failing to ignite because it cannot detect a flame, meaning your heating and hot water will not work until it is fixed.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Condensate trap

Related codes

271 D4

Your boiler has detected that the water inside is not circulating correctly, so it has safely shut down to prevent internal overheating.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Diverter valve
  • System filter
  • Flow and return sensors

Related codes

272 F0

Your boiler has detected an internal software or communication error that is preventing it from starting up correctly.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control unit

Related codes

276 E9

Your boiler has detected that the water inside has become dangerously hot and has shut itself down to prevent damage or overheating.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • Diverter valve
  • NTC sensor

Related codes

277 E9

Your boiler has detected that it has become dangerously hot and has shut itself down to prevent damage or safety hazards.

Emergency Engineer only £150-300

Parts commonly replaced

  • Pump
  • Heat exchanger
  • System filter
  • Diverter valve

Related codes

278 F0

Your boiler's computer has detected that one of its internal sensors is sending back confusing or missing information, so it has shut down as a precaution to prevent system errors.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness
  • Printed Circuit Board
279 F0

Your boiler’s computer is struggling to read internal electrical signals, which is preventing it from safely starting up.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

280 F0

Your boiler is temporarily preventing itself from restarting to protect its internal parts from rapid, repetitive cycling.

Low Engineer only £100-250

Parts commonly replaced

  • PCB
  • NTC Sensor

Related codes

Showing 21–30 of 95
281 A1

Your boiler is struggling because the internal water pump is either jammed or trapped air is preventing it from circulating water properly to your radiators.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Automatic air vent
282 H5

Your boiler has detected that the water pump responsible for circulating heat around your home has stopped working or is failing to provide a signal.

High Engineer only £200-400

Parts commonly replaced

  • Central heating pump
  • Wiring harness
  • Printed Circuit Board (PCB)
285 E9

Your boiler has detected that the water returning to it is dangerously hot, causing it to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC Return Sensor
  • System Pump
  • Heat Exchanger

Related codes

286 D1

Your boiler has detected that the water returning to it is too hot, causing it to pause heating to prevent damage.

Medium Engineer only £120-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Circulation Pump
  • Main Heat Exchanger

Related codes

287 F0

Your boiler has detected an electrical issue with the part that monitors the flame, preventing it from starting safely.

High Engineer only £150-250

Parts commonly replaced

  • Ionisation electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

288 CF

Your boiler is struggling to accurately measure its internal water levels because a wire has likely come loose or a small electronic sensor has failed.

High Engineer only £120-220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
289 CF

Your boiler's control system has lost its ability to read the water pressure, causing it to stop operating to ensure safety.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

290 F0

Your boiler's internal computer is struggling to read its own sensors, which has caused it to shut down for safety to prevent incorrect heating operations.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

306 FA

Your boiler has detected a false flame signal even though it has switched off, so it has safely locked itself to prevent starting again.

High Engineer only £150-300

Parts commonly replaced

  • Ionisation electrode
  • Printed circuit board (PCB)
  • Gas valve

Related codes

316 E9

Your boiler has detected that the exhaust gases are getting too hot and has safely switched itself off to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • Flue gas temperature sensor
  • Heat exchanger
  • Fan

Related codes

Showing 31–40 of 95
317 A3

Your boiler has detected an electrical fault in the sensor that monitors exhaust gases, so it has safely shut down to prevent incorrect operation.

High Engineer only £150-250

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness

Related codes

318 E9

Your boiler has detected that a key safety sensor has lost its connection, so it has safely shut itself down to prevent operation without proper monitoring.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness

Related codes

323 A8

Your boiler is struggling to talk to its internal control system, which means it has stopped working to prevent any potential operating errors.

High Engineer only £150-300

Parts commonly replaced

  • Control unit
  • Wiring harness
  • PCB
328

Your boiler's computer is struggling to get a steady power supply from your home's electricity, causing it to stop work to protect its internal parts.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
A1

Your boiler is struggling to circulate water, likely because the internal pump is jammed or there is air trapped inside the system.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Auto air vent

Related codes

A1 (281)

Your boiler is struggling to circulate water because the internal pump is either jammed or not receiving enough water to function correctly.

High Engineer only £200-450

Parts commonly replaced

  • Central heating pump
  • System pressure sensor
A1 281

Your boiler is struggling to move water around your heating system, which means it has stopped working to prevent itself from overheating.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Pump wiring harness
  • PCB
A3

Your boiler has detected an issue with the sensor that monitors exhaust gases, so it has safely shut down to prevent incorrect operation.

High Engineer only £120-200

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness
A7

Your boiler is struggling to accurately measure the temperature of the water being heated for your taps and shower.

Medium Engineer only £120-220

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC temperature sensor

Related codes

A8

Your boiler's internal computer has lost contact with the main control panel, preventing it from starting up correctly.

High Engineer only £180-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Wiring Harness
  • Display Heatronic Board

Related codes

Showing 41–50 of 95
AC

Your boiler's main control board has lost communication with an internal plug-in module or sensor, meaning it cannot currently operate.

High Engineer only £180-450

Parts commonly replaced

  • Control Board (PCB)
  • Internal Heat Management Module
  • Wiring Harness

Related codes

b1

Your boiler's main internal computer cannot find its unique identity chip, causing the system to stop working for safety.

High Engineer only £120-£350

Parts commonly replaced

  • Code plug
  • Printed Circuit Board (PCB)

Related codes

b7

Your boiler's computer has detected a serious internal fault that prevents it from operating safely, requiring a qualified professional to inspect or replace the electronic control system.

High Engineer only £250-450

Parts commonly replaced

  • Control board (PCB)

Related codes

b7 (257)

Your boiler's internal computer is malfunctioning and cannot communicate with the rest of the unit to operate your heating or hot water.

High Engineer only £250-450

Parts commonly replaced

  • HCM code plug
  • Main control board

Related codes

b7 257

Your boiler's computer has encountered an internal communication error and has safely shut itself down to prevent potential issues.

High Engineer only £150-350

Parts commonly replaced

  • Main control unit
  • PCB
  • Wiring harness

Related codes

C1

Your boiler's internal fan isn't spinning fast enough to safely clear away exhaust fumes, causing the system to shut down for your protection.

High Engineer only £180-£450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Harness wiring

Related codes

C1 264

Your boiler has detected that air is not flowing through the system correctly, which is preventing it from running safely.

High Engineer only £150-300

Parts commonly replaced

  • Fan
  • Air pressure switch
  • Flue assembly

Related codes

C4

Your boiler has detected that the internal fan is spinning too slowly to safely clear waste gases, so it has shut down as a precaution.

High Engineer only £180-£450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

C4 273

Your boiler has detected that its internal air fan has been running non-stop for a full day, which is preventing the system from heating correctly.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board
  • Fan assembly
  • Flue sensor

Related codes

C6

Your boiler's internal fan is spinning faster than it should, which has caused the system to shut down for safety.

High Engineer only £220-450

Parts commonly replaced

  • Fan assembly
  • Main Printed Circuit Board (PCB)

Related codes

Showing 51–60 of 95
C6 215

Your boiler has detected that the internal exhaust fan is spinning faster than it should, which is preventing the system from starting safely.

High Engineer only £200-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

C7

Your boiler has stopped working because the internal component responsible for pushing air through the system is failing to start.

High Engineer only £250-450

Parts commonly replaced

  • Fan unit
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

C7 214

Your boiler's internal air intake system is failing to start, which prevents the unit from igniting to provide heating or hot water.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

CE

Your boiler has stopped working because the water pressure inside your heating system has dropped too low to operate safely.

High DIY-safe £0-£120

What to check first

  1. Locate the external filling loop, which is a silver braided hose connecting two pipes near your boiler.
  2. Open the valves at both ends of the hose to allow mains water into the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone (typically between 1.0 and 1.5 bar).
  4. Close both valves tightly and remove the hose if required.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel
CF

Your boiler has lost communication with the device that tells it how much water is inside, so it has shut down to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

D1

Your boiler is struggling because it cannot accurately tell how hot the water is as it flows back into the system.

High Engineer only £150-250

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

D1 240

Your boiler has detected a faulty reading from a temperature sensor and has temporarily paused its operation to prevent any potential issues.

Medium Engineer only £120-220

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

d3

Your boiler has lost its connection to an essential safety internal plug, meaning it currently cannot communicate correctly with its control system.

High Engineer only £90-180

Parts commonly replaced

  • Internal Link Plug (Jumper)
  • Wiring Harness
  • PCB (Control Board)

Related codes

D4

Your boiler has detected that your radiators are not transferring heat properly, causing the water returning to the unit to be much cooler than the water leaving it.

Medium Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

D4 271

Your boiler has detected that the water inside the unit is getting too hot compared to the water travelling to your radiators, causing it to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC Temperature Sensor
  • Pressure Sensor
  • Central Heating Pump
  • Plate Heat Exchanger

Related codes

Showing 61–70 of 95
E2

Your boiler has detected a fault with the internal sensor that monitors the temperature of the water heading to your radiators, causing the system to shut down for safety.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating Flow NTC Sensor
  • Connecting Wiring Harness

Related codes

E2 222

Your boiler has detected an electrical fault with the internal sensor that monitors the flow of water, meaning it cannot safely regulate the temperature and has shut down to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

E3

Your boiler has detected that hot water is flowing in the wrong direction or circulating incorrectly, meaning it cannot heat your home properly.

High Engineer only £150-300

Parts commonly replaced

  • NTC temperature sensor
  • Central heating pump
  • Non-return valve

Related codes

E4

Your boiler is having trouble 'reading' the temperature of the incoming water, which is causing it to stop operating correctly to prevent a potential error.

High Engineer only £120-220

Parts commonly replaced

  • DHW Temperature Sensor
  • Wiring harness

Related codes

E5

Your boiler has detected that the water inside the system is getting much hotter than it should be, so it has shut itself down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC temperature sensor
  • Pump
  • Printed Circuit Board

Related codes

E5 218

Your boiler has detected that the water inside the unit is getting too hot, so it has safely shut itself down to prevent any damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Primary Heat Exchanger
  • System Pump

Related codes

E9

Your boiler has sensed that it is getting dangerously hot and has shut itself down to prevent damage or overheating.

High Engineer only £120-£350

Parts commonly replaced

  • Circulation Pump
  • Overheat Thermostat
  • Main Heat Exchanger (Flushing)

Related codes

E9 (224)

Your boiler has detected that it is running too hot or that the exhaust system is blocked, so it has safely shut itself down to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • High limit thermostat
  • Primary flow sensor
  • Printed Circuit Board (PCB)
  • Flue system components

Related codes

E9 219

Your boiler has detected that it is running much too hot and has automatically shut itself down to prevent any damage or safety issues.

High Engineer only £150-350

Parts commonly replaced

  • System filter
  • Pump
  • NTC sensor
  • Diverter valve

Related codes

E9 224

Your boiler has detected that it is getting dangerously hot and has shut itself down to prevent damage or a safety hazard.

Emergency Engineer only £150-350

Parts commonly replaced

  • High limit thermostat
  • Heat exchanger
  • Burner gasket

Related codes

Showing 71–80 of 95
EA

Your boiler has tried to light several times but has been unable to detect a flame, causing the system to shut down for safety.

High DIY-safe £100-350

What to check first

  1. Check if your gas supply is active by testing other gas appliances like a hob
  2. Ensure your gas meter has credit if you use a pre-payment meter
  3. Press and hold the 'Reset' button for five seconds to see if the boiler restarts
  4. Check that the condensate pipe (outside white plastic pipe) isn't frozen if the weather is very cold

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensor (Ionisation Probe)
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

EA (227)

Your boiler has attempted to start but could not detect a flame, causing it to shut down for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Ignition Lead

Related codes

EA 227

Your boiler has tried to start four times but failed to light, so it has shut down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Condensate trap

Related codes

EC

Your boiler has detected that the exhaust gases are getting too hot, too quickly, so it has turned itself off to prevent internal damage.

High Engineer only £150-350

Parts commonly replaced

  • Heat exchanger
  • NTC thermistor
  • Pump

Related codes

ED

Your boiler has detected that hot gases are building up inside the system while the water meant to be heating your home is staying cold, so it has safely shut down to prevent overheating.

High Engineer only £150-350

Parts commonly replaced

  • NTC Temperature Sensor
  • Central Heating Pump
  • Plate Heat Exchanger

Related codes

EF

Your boiler has detected that the water inside isn't warming up as expected after it fires up, so it has stopped trying to prevent potential damage.

High Engineer only £150-350

Parts commonly replaced

  • Pump
  • Diverter valve
  • Flow sensor
  • Central heating filter

Related codes

EF 349

Your boiler has detected that it cannot move water through your radiators or pipes fast enough, causing the internal temperature to rise dangerously high.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

F0

Your boiler's internal computer has encountered a software or electronic error and can no longer control the heating properly.

High DIY-safe £250-450

What to check first

  1. Press the 'Reset' button on the front of the boiler once.
  2. If it does not reset, turn the power supply to the boiler off at the fused spur switch.
  3. Wait 60 seconds and then turn the power back on.

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

F7

Your boiler thinks it can still see a flame inside even though it has been told to turn off, which is a safety conflict that prevents it from starting up again.

High Engineer only £120-£350

Parts commonly replaced

  • Ionisation Probe / Flame Sensor
  • Printed Circuit Board (PCB)
  • Gas Valve

Related codes

F7 (228)

Your boiler has detected a signal suggesting it is already lit when it should be off, so it has safely shut itself down to prevent a fire or gas buildup.

Emergency Engineer only £150-300

Parts commonly replaced

  • Ionisation electrode
  • Printed circuit board (PCB)

Related codes

Showing 81–90 of 95
F7 228

Your boiler has detected a signal that suggests a flame is present even though it is not trying to ignite, which prevents it from starting to keep you safe.

Emergency Engineer only £150-300

Parts commonly replaced

  • Ionisation electrode
  • Printed Circuit Board (PCB)

Related codes

FA

Your boiler is still detecting a flame even though it has tried to turn the gas supply off, which is a safety concern that requires an engineer.

Emergency Engineer only £120-350

Parts commonly replaced

  • Gas Valve
  • Ionisation Lead
  • Printed Circuit Board (PCB)

Related codes

FA (306)

Your boiler has detected that the flame inside is not going out properly even after it has tried to shut the gas supply off.

Emergency Engineer only £150-250

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Flame rectification electrode

Related codes

FA 306

Your boiler has detected that a flame is still burning inside the unit even though it should have already switched off.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Ionisation electrode
  • Printed Circuit Board (PCB)

Related codes

FA 364

Your boiler has detected that the internal gas control system is not sealing properly, so it has safely disabled itself to prevent a potential gas leak.

Emergency Engineer only £250-400

Parts commonly replaced

  • Gas valve
  • Gas valve wiring loom

Related codes

Fb

Your boiler has detected that a safety valve controlling the gas supply is not sealing properly, so it has safely shut itself down to prevent a gas buildup.

Emergency Engineer only £250-450

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

Fb 365

Your boiler has detected a potential issue with its internal gas control mechanism and has safely shut itself down to prevent any risk.

Emergency Engineer only £200-350

Parts commonly replaced

  • Gas valve
  • Gas valve harness
  • Printed Circuit Board (PCB)

Related codes

Fd

Your boiler is showing this code simply because the reset button was held down for too long or pressed by mistake, which has confused the internal software.

Low DIY-safe £0-80

What to check first

  1. Press the reset button firmly once and release it immediately.
  2. Wait up to 30 seconds for the boiler to clear the code and restart.
  3. If the code persists, turn the power to the boiler off at the wall switch, wait one minute, and turn it back on.

Related codes

FD 231

Your boiler has detected that the electricity supply to it was recently interrupted or is currently unstable.

Medium DIY-safe £80-150

What to check first

  1. Locate the fused spur or plug socket supplying power to the boiler.
  2. Switch the power off for 60 seconds, then switch it back on to reset the system.
  3. Check that your home's consumer unit has not tripped a circuit breaker.

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Power cable

Related codes

Flue overheat

Your boiler has shut down because it detected that the exhaust gases leaving the system have reached a dangerously high temperature.

Emergency Engineer only £150-450

Parts commonly replaced

  • Heat Exchanger
  • Flue Overheat Thermostat
  • Main Heat Exchanger Cleaning

Related codes

Showing 91–95 of 95
H5

Your boiler has detected that the water pump is not running as expected, which prevents heat from circulating through your home.

High Engineer only £200-400

Parts commonly replaced

  • Central heating pump
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

H11

Your boiler is having trouble accurately measuring the temperature of your hot water, so it may not heat up as consistently as it usually does.

Medium Engineer only £120-200

Parts commonly replaced

  • Hot water NTC sensor
  • Wiring harness

Related codes

LOCKOUT

Your boiler has failed to light the flame after five consecutive attempts and has shut itself down as a safety precaution.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Control board (PCB)

Related codes

On / Off

Your boiler is failing to communicate with your thermostat or timer, preventing it from turning on when it should.

High Engineer only £120-250

Parts commonly replaced

  • External programmer
  • Room thermostat
  • PCB
Reset Button Illuminated

Your boiler has detected a minor internal error and has safely paused operation until you manually restart it.

Medium DIY-safe £100-250

What to check first

  1. Locate the blue reset button on the front control panel.
  2. Press and hold the button for 3 to 5 seconds until the light stops flashing.
  3. Wait a few minutes to see if the boiler fires up and maintains operation.

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Printed circuit board (PCB)

Related codes

137 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

Slow flashing reset button Status Your boiler is working normally, but it is providing a friendly reminder that its annual safety and maintenance service is now due. 8E Diagnostic Your boiler has reverted to its original factory settings and is currently waiting for you to complete the initial setup to get it running again. 112 Diagnostic Your boiler's internal memory key is not correctly recognized, which is preventing the system from starting up safely. 113 Diagnostic Your boiler is struggling to recognize its specific configuration settings, which is preventing it from starting up correctly. 114 Diagnostic Your boiler has detected that an incorrect internal identity part has been fitted, preventing it from functioning correctly. 115 Diagnostic Your boiler has identified an internal configuration mismatch, as the internal chip installed is designed for a different type of heating system than the one you are currently using. 200 Status Your boiler is operating correctly and is currently heating the water for your radiators. 201 Status Your boiler is currently heating your hot water cylinder, so it is working exactly as it should. 202 Status Your boiler is taking a short, scheduled break to prevent unnecessary wear and tear on its internal parts, and it will resume heating automatically within a few minutes. 203 Status Your boiler is currently in a temporary holding state and is waiting for a signal from your heating controls, such as your thermostat or programmer, to tell it to start. 204 Status Your boiler is temporarily pausing because it has already reached the target temperature you set for your radiators or hot water. 205 Status Your boiler is struggling to clear exhaust gases before ignition, so it has paused itself to ensure it is safe to operate. 207 Status Your boiler has stopped because the water pressure inside your heating system has dropped too low to operate safely. 208 Status Your boiler is currently running a special manual test mode used by engineers to check settings, rather than operating in its normal heating mode. 210 Status Your boiler has detected that it is not venting fumes correctly or is overheating internally, so it has automatically shut down for your safety. 211 Status Your boiler has detected a safety issue with the removal of exhaust gases and has automatically shut down to prevent the buildup of dangerous fumes. 212 Status Your boiler has detected that the water inside is heating up far too quickly, so it has safely shut itself down to prevent damage. 213 Status Your boiler has detected that the water leaving the unit is significantly hotter than the water returning to it, suggesting a blockage or a pump issue preventing water from circulating properly through your radiators. 214 Status Your boiler has detected that the internal fan is not spinning, so it has shut itself down to prevent unsafe operation. 215 Status Your boiler has detected that the internal exhaust fan is spinning faster than it should be, causing the system to stop working as a safety precaution. 216 Status Your boiler has detected that the internal fan is not spinning at the speed required to safely vent exhaust gases, so it has stopped working to prevent a hazard. 217 Status Your boiler has detected that it cannot move air through its system properly, which has caused it to shut down for safety reasons. 218 Status Your boiler has detected that the water inside the system is getting far too hot and has automatically shut down to prevent damage to itself. 219 Status Your boiler has detected that it is running much hotter than it should be and has switched itself off to prevent internal damage. 220 Status Your boiler has detected an electrical fault in its safety monitoring system and has shut itself down to prevent any potential risks. 221 Status Your boiler has detected that a vital safety component has lost its electrical connection, so it has safely shut itself down to prevent any risk. 222 Status Your boiler has detected an electrical fault with the internal sensor that monitors the flow of water, causing it to stop operating to prevent damage. 223 Status Your boiler has lost its connection to the sensor that monitors the flow of water, meaning it cannot confirm if the system is circulating correctly to heat your home. 224 Status Your boiler has detected that it is overheating and has automatically switched itself off to prevent damage. 225 Status Your boiler has detected that the water temperature is behaving unexpectedly compared to its safety settings, so it has shut down to prevent potential overheating. 227 Status Your boiler is failing to light the flame properly, meaning it cannot provide heating or hot water until the ignition process is fixed. 228 Status Your boiler has detected a signal that suggests it might already be firing when it shouldn't be, so it has safely locked itself out to prevent a hazard. 229 Status Your boiler has stopped working because it cannot detect a flame, meaning it has safely shut itself down to prevent gas from flowing without burning. 230 Status Your boiler is failing to detect the flame needed to heat your home, so it has safely shut itself down to prevent gas from building up. 231 Status Your boiler has detected that the electricity supply to it has been interrupted or is currently unstable. 232 Status Your boiler has stopped because a safety device, likely an external switch or a connection between your thermostat and the boiler, has signaled for the system to shut down. 233 Status Your boiler's internal computer is failing to communicate correctly with the main control system, causing it to shut down to prevent incorrect operation. 234 Status Your boiler has detected that a component responsible for controlling the gas supply is not properly connected, which is preventing the system from firing up. 237 Status Your boiler has detected that the internal fan is staying on when it should have switched off, which suggests a sensor or control issue. 238 Status Your boiler's internal computer is experiencing a critical error and can no longer safely manage the heating system. 239 Status Your boiler's main control unit has detected an internal electronic error and has safely shut itself down to prevent potential issues. 240 Status Your boiler has detected an electrical fault in a temperature sensor, which is causing it to stop heating to prevent damage. 241 Status Your boiler has lost the signal from a temperature sensor that monitors the water returning to the system, causing it to shut down to prevent potential overheating. 256 Status Your boiler has detected an internal computer error that prevents it from operating, and it requires a professional engineer to reset or replace the control board. 257 Status Your boiler's internal computer has encountered a permanent fault and is no longer able to communicate with the rest of the system to provide heating or hot water. 258 Status Your boiler has encountered an internal electronic processing fault that prevents it from starting up safely. 259 Status Your boiler has detected an internal software or electronic fault that prevents it from operating safely. 260 Status Your boiler is attempting to fire up, but it cannot detect the expected increase in water temperature, causing it to shut down for safety. 261 Status Your boiler is failing to light the flame properly, which means it has stopped producing heat or hot water to keep your home safe. 262 Status Your boiler has detected an internal computer error that prevents it from starting safely. 263 Status Your boiler has detected an internal electronic malfunction and has safely shut itself down to prevent further damage. 264 Status Your boiler has detected that the air supply needed for safe combustion has been interrupted while it was trying to run. 265 Status Your boiler is temporarily pausing because your heating system is requesting less heat than the boiler is physically capable of producing at its lowest setting. 266 Status Your boiler is struggling because it cannot detect the water circulating through your heating system, so it has shut down to prevent damage. 267 Status Your boiler's internal computer has crashed and needs to be restarted to resume normal operation. 268 Status Your boiler is currently in a manual testing mode that was triggered during a service check or menu configuration. 269 Status Your boiler is failing to light because it cannot detect a flame, meaning your heating and hot water will not work until the issue is resolved. 270 Status Your boiler is simply performing a routine internal check-up as it starts up or resets, which is a normal process. 271 Status Your boiler has detected that the water inside is heating up much faster than it can circulate away, causing a temperature mismatch that has triggered a safety shutdown. 272 Status Your boiler has detected an internal software or communication error that is preventing it from operating correctly. 273 Status Your boiler has detected that the internal fan is running or signaling when it should be switched off, which is preventing the system from starting up correctly. 273 C4 Diagnostic Your boiler has detected that the internal fan is running when it should be idle, often caused by a communication error or a sensor glitch. 274 Status Your boiler has detected that it is still sensing a flame even when it should be turned off, which can indicate a small internal electrical or sensor issue. 276 Status Your boiler has detected that the water inside it has become dangerously hot and has shut itself down to prevent damage or safety issues. 277 Status Your boiler has detected that it is running much hotter than it should be and has switched itself off to prevent internal damage. 278 Status Your boiler has detected an issue with one of its internal sensors, meaning it cannot accurately check the temperature, so it has safely shut itself down to prevent any damage. 279 Status Your boiler's internal computer is struggling to read data from its sensors accurately, causing it to shut down for safety. 280 Status Your boiler's computer is momentarily confused and has triggered a safety delay to prevent it from restarting too quickly. 281 Status Your boiler is struggling to circulate water properly because the internal pump is either jammed or air is trapped inside the system. 282 Status Your boiler has detected that the water pump responsible for circulating heat around your home is not responding or is not running correctly. 283 Status Your boiler is currently going through its normal safety check process to prepare for ignition. 284 Status Your boiler is struggling to ignite the flame reliably, meaning it cannot start the heating cycle. 285 Status Your boiler has detected that the water returning to it is dangerously hot, causing it to shut down to prevent damage or overheating. 286 Status Your boiler has detected that the water returning to it is too hot, which suggests the system cannot move heat away from the boiler quickly enough. 287 Status Your boiler has detected an issue with the internal sensor that monitors the flame, preventing it from safely starting up. 288 Status Your boiler is currently unable to read the water pressure level because the sensor responsible for checking it has a loose connection or an electrical fault. 289 Status Your boiler has lost its connection to the sensor that monitors internal water pressure, meaning it cannot safely confirm there is enough water to operate. 290 Status Your boiler has detected an internal electrical communication error on its main circuit board, meaning it cannot process sensor data correctly and has stopped working to prevent further damage. 305 Status Your boiler is currently waiting for a timed delay to finish before it starts heating your water again, which is a normal protective feature. 306 Status Your boiler has detected a signal suggesting the flame is still present even though it should have already turned off. 307 Status Your boiler's water pump is unable to spin, which is preventing the hot water from circulating around your home. 308 Status Your boiler has detected that air is trapped inside the pump, preventing it from circulating water effectively to heat your home. 309 Status Your boiler is currently operating exactly as it should be, as this code simply indicates it is busy heating your radiators and hot water. 310 Status Your boiler's main control unit has lost its connection to the internal electronic system, which prevents it from operating correctly. 311 Status Your boiler's electronic control unit has identified an internal software or configuration lock that prevents it from starting up safely. 312 Status Your boiler has detected an issue with the sensor that tracks the water flow or temperature, meaning it cannot safely start your heating or hot water. 313 Status Your boiler has detected a communication error between its internal electronic brains, causing it to shut down for safety. 314 Status Your boiler has lost its electrical power connection while it was trying to protect itself from an internal error, meaning it needs a manual reset to get back up and running. 315 Status Your boiler is struggling to detect the water flowing through its internal pipes, which is causing it to stop heating as a safety precaution. 316 Status Your boiler has detected that the temperature of the exhaust gases leaving the unit is higher than safe limits, so it has turned itself off to prevent overheating. 317 Status Your boiler has detected a faulty connection in the sensor that monitors the temperature of the gases leaving your flue, which has caused it to stop working to ensure your safety. 318 Status Your boiler has detected a disconnection in the sensor that monitors exhaust fumes, causing it to shut down for your safety. 321 Status Your boiler is struggling to perform its automatic safety check to ensure exhaust gases are leaving the house correctly. 322 Status Your boiler's computer is experiencing a software glitch or a communication failure between its internal control parts. 323 Status Your boiler's internal computer system is struggling to communicate with its main control unit, which causes the heating and hot water to shut down as a precaution. 324 Status Your boiler is struggling to accurately measure the temperature of the water being heated for your taps and shower, so it has stopped producing hot water to prevent overheating. 325 Status Your boiler is having trouble communicating with the sensors responsible for heating your hot water, which means it may not be able to provide hot water at this time. 326 Status Your boiler is having trouble reading the temperature of your hot water cylinder, which means it cannot properly manage your hot water supply. 327 Status Your boiler's reset button is either physically jammed or there is an electrical issue preventing it from working, which has caused the system to lock out for safety. 329 Status Your boiler is struggling to detect water movement, which suggests it cannot reliably circulate heat around your home. 332 Status Your boiler has detected that it is dangerously overheating and has automatically shut itself down to prevent damage. 333 Status Your boiler has temporarily stopped because it cannot detect enough water flowing through your heating system to safely turn on. 338 Status Your boiler is struggling to keep the water flowing properly and is repeatedly stopping to protect itself from overheating. 341 Status Your boiler has detected that the water inside the system is heating up much faster than it should, which has caused it to shut down for safety. 342 Status Your boiler has detected that the water is heating up much faster than it should, suggesting a potential restriction in the internal flow. 343 Status Your boiler has detected that the exhaust gases are becoming dangerously hot while the water it is trying to heat remains cold, causing it to shut down to prevent damage. 344 Status Your boiler has detected that the exhaust gases are getting hotter than the internal heating system can safely handle, forcing it to shut down to prevent damage. 345 Status Your boiler is failing to detect any heat moving around your system after the burner has ignited, which usually indicates the internal pump is stuck or a valve is closed. 346 Status Your boiler has detected that the temperature inside its exhaust system is spiking too quickly, so it has automatically shut down to prevent potential overheating. 347 Status Your boiler has detected that the water returning from your radiators is hotter than the water leaving the boiler, which suggests a sensor error or a blockage preventing proper circulation. 348 Status Your boiler has detected that the water inside the system is getting dangerously hotter than it should be and has switched itself off for safety. 349 Status Your boiler has detected that the water inside it is getting hot far too quickly, suggesting that it cannot circulate heat away from the burner efficiently. 350 Status Your boiler's internal sensor that detects water flow has developed an electrical fault, causing the system to shut down for safety. 351 Status Your boiler has lost its connection to the sensor that monitors water flow, which will prevent it from heating your home or water. 353 Status Your boiler has temporarily paused itself because it hasn't had a proper break in the last 24 hours, so it is just waiting for a short cooling-off period to restart. 354 Status Your boiler's computer has lost the saved settings for its internal pressure safety limits and requires a professional reset. 357 Status Your boiler is currently running an automated self-cleaning cycle to remove air from its internal pipes, which is a normal process that will finish on its own in less than two minutes. 358 Status Your boiler has performed a routine, automatic movement test on an internal valve to keep it from getting stuck while not in regular use. 359 Status Your boiler has detected that the water coming out of the system is reaching an unsafe temperature, so it has shut down to prevent scalding or damage. 364 Status Your boiler has detected a potential issue with the internal safety valve that controls gas flow, meaning it cannot safely start up. 365 Status Your boiler has detected an issue with the internal valve that controls gas flow, preventing it from starting to ensure your home remains safe. 372 Status Your boiler is temporarily pausing your heating to prevent its internal parts from getting too hot and protecting itself from overheating. 373 Status Your boiler has detected that it is overheating repeatedly and has locked itself out for safety reasons to prevent potential damage. 374 Status Your boiler has shut down because it repeatedly failed to keep its internal flame lit while operating. 375 Status Your boiler has detected an electrical fault with a sensor that monitors the incoming water temperature, which may cause your hot water system to stop working correctly. 376 Status Your boiler is having trouble detecting the temperature of the water entering the system, which may affect its ability to warm your water efficiently. 380 Status Your boiler is confused because the water coming into the system is already hotter than the temperature you have set for your taps. 800 Status Your boiler is struggling to read the outdoor temperature, meaning it cannot automatically adjust your heating to suit the weather outside. 808 Status Your boiler is struggling to detect the temperature of your hot water supply, which may prevent it from heating your water properly. 810 Status Your boiler is currently failing to heat your water, meaning you will not have any hot water available at your taps or shower. 828 Status Your boiler is struggling to accurately read its internal water pressure, which means it has safely shut itself down to prevent potential damage. Blue light Status Your boiler has stopped working for safety reasons and is waiting for you to manually restart it to try and clear the fault. Blue light on Status Your boiler is working perfectly and is currently running normally. H-- Status Your boiler is operating normally and does not currently report any technical issues requiring attention or service. H13 Diagnostic Your boiler is simply reminding you that it is time for its annual safety service as programmed by your installer. i01 Status Your boiler is not actually broken; this code simply indicates it is currently in standby mode and waiting for a signal to provide heating or hot water. i02 Diagnostic This code is simply a historical record of the last issue your boiler experienced and does not indicate an active, current fault.

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