High
d3 on Worcester Bosch Greenstar 25 HE Combi

Your boiler has lost the connection to its internal control bridge, which is preventing it from starting up properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Jumper 8-9 not detected.

From this model's manual
Verified against the Worcester Bosch Greenstar 25 He Combi installation & service manual, page 43.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical connection that bridges the safety circuit on the boiler's control board is broken or missing. It is often caused by a loose wiring connection to your external thermostat, a damaged link plug, or a vibration-induced failure of the circuit board. Without this continuous connection, the boiler shuts down immediately as a safety precaution because it cannot confirm if external controls are allowing it to fire.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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