High
360 on Worcester Bosch Greenstar 8000 Life

Your boiler's internal computer chip does not match the specific model settings, meaning it cannot communicate correctly to start the heating process.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Incompatible code plug.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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