High Lockout
1-E4 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler has detected an internal software conflict or an incorrect configuration chip, preventing it from operating correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Code plug version: Coding plug version.

What causes this fault?

This fault occurs when the boiler's main control board cannot communicate correctly with the small electronic chip that tells it which specific model it is. The most common reason is that the coding plug has become loose, damaged, or is incompatible with the circuit board, leading the system to shut down for safety. In some cases, this happens following a power surge or if the internal memory on the main board has failed.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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