High Lockout
1017 W on Worcester Bosch Greenstar 8000 Life/Style

Your boiler has stopped working because the water pressure is too low and needs to be topped up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water pressure too low – the water needs topping up and the vent system or pressure sensor may need replacing

What causes this fault?

This fault occurs when the system loses too much water, preventing the boiler from circulating heat safely. The most common reasons are a slow leak from a radiator valve or the natural loss of pressure that happens after you bleed your radiators. If the pressure looks normal on the gauge but the code persists, the internal sensor that reads the water level may be blocked or broken.

This fault is frequently seen in autumn when homeowners turn their heating back on for the first time, as the change in temperature can highlight small leaks or air pockets in the system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful