Your boiler's computer cannot communicate properly with the internal pump, usually because it doesn't recognize the specific model or there is a software mismatch.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Incorrect pump type detected
What causes this fault?
This fault happens when the boiler's main control board loses its digital connection with the internal water pump. The most common reason is that the pump's internal electronics have failed or the wiring between the pump and the main computer has become loose or damaged. Without this constant digital 'handshake,' the boiler stops for safety because it cannot confirm that water is being moved around your system correctly.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like 1019 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
Affiliate links — we may earn a commission at no extra cost to you.