High Lockout
257 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler's internal computer has encountered a software or communication error and cannot operate properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

System fault boiler electronics / basic controller

What causes this fault?

This fault occurs when the boiler's main control board experiences a critical internal communication failure or a software glitch. It is usually caused by a component failure within the circuitry or an electrical surge that has corrupted the board's ability to process data. In some cases, loose or damaged wiring connections between the internal modules can also trigger this shutdown.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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