Your boiler's internal computer has encountered a software or hardware communication error and has stopped working to protect itself.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: System fault boiler electronics / basic controller
What causes this fault?
This fault occurs when the boiler's internal computer chips fail to talk to each other correctly, leading to a total communication breakdown between the main brain and the control panel. The most common reason is a physical hardware failure on the main circuit board or a corruption in the software that manages the boiler's safety checks.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like 258 — no call-out fees, no surprises.
Affiliate links — we may earn a commission at no extra cost to you.
Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
Affiliate links — we may earn a commission at no extra cost to you.