Your boiler has detected an internal electrical communication error, which means it has stopped running to prevent damage to its electronic components.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: Boiler electr. system fault
What causes this fault?
This fault occurs when the boiler's internal computer brain loses touch with the sensors and controls it needs to operate safely. It is usually caused by a physical break in the internal wiring or a critical failure within the main circuit board's memory. Because the different parts of the boiler can no longer 'talk' to each other, the system shuts down as a safety precaution.
DIY fix possible
Press the 'Reset' button on the front display panel and hold for three seconds.Wait up to 10 minutes for the boiler to complete its restart sequence.Ensure your household electricity supply is stable and you have not recently had a power cut.
Find a Gas Safe engineer
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A boiler cover plan would cover faults like 2923 — no call-out fees, no surprises.
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Could it be time for a new boiler?
If repair costs are adding up, a new energy-efficient boiler could be the smarter long-term choice.
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